A ShoreTel Solution Architect is a professional who will put in use the technical expertise and ShoreTel proficiency in a customer facing environment. They must be efficient to handle the designing and proposing ShoreTel On-premise, Cloud and Hybrid solutions. The architect should be able to provide necessary support in managing additional technical resources for meeting the account needs.

The solution architect will get to work with highly-skilled professionals who have great expertise in subject matter. The professionals offer pre-sales support to the ShoreTel community and ShoreTel sales team. They provide technical assistance with remote demonstrations and design consultations. The architects work in collaboration with the cross-functional teams. They have to look into the RFP responses and proposal presentations.